Delivery Info

Preorders will take 1-2 weeks to ship them up to five days for delivery. Non preorder items will ship in 1-4 days and take up to five days to deliver. Returns Policy All Sales are Final! We does not accept order returns or exchanges after products were shipped and do not accept order cancellations after a tangible order has been shipped. Everyone's order is packaged in the same order the orders were placed! ​ Refund Policy Purchases are non-refundable. (EX: Tracking Numbers with a 'delivered' or 'returned to sender' status are non-refundable) Refunds exclude shipping fees! Shipping Fee's are Non-Refundable, Simplylexco is not responsible for any lost/damaged packages that were poorly handled by a mailer. Refunds may be requested before an order ships. (Refund requests are only accepted with in processing days of the order.) Refunds may be requested the day of the order's arrival or 1 -2 days after the delivery date if the package has been severely damaged. If an order was returned to Simplylex Cosmetics due to an insufficient address, the Customer may request a refund, the order must be in the possession of me for a partial refund to be issued! (Use of Packaging Material and Shipping Service will be deducted from the subtotal.) ​ Lost/Damaged/Stolen PackagesSimplylexco is not responsible for lost/damaged/stolen packages. ​ ​ Mistake with Order Received the wrong item? Apologies!We will issue a refund for the item that was not received, OR send the correct item if the item is still in stock. ​​ Package Sent Back? This happened due to an insufficient address, there is a mandatory field at the check out page to type in with a 'YES' if you had double checked your address. Therefore,Simplylex Cosmetics is not responsible for returned shipments.